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TOP 20 MOST POPULAR FAQs

Hosted and fully managed Cloud Applications & More

I noticed some Abbreviations like BCM, ASM and MCS. Please explain.

The use of abbreviations makes it easier to write text passages instead of using long terms. But we agree – these abbreviations are not easy to understand and we explain briefly most of our services.

  • BCM stands for Business Continuity Management, a way to manage your company in a crisis scenario.
  • ASM – simply put Alarm server Management.
  • MCS are managed Cloud Services.
  • VPS – Virtual Private Server.
  • VDS – Virtual Dedicated Server.
  • Root Server – also know as Bare Metal Server. We assign to you a new HPE Server for your installation.

What is a Managed Cloud Service?

Simply put, our Managed Cloud Services means that we take care of the entire Alarm Cloud Server application you will use. We manage all the necessary hardware and software installations, its maintenance, technical support. It also means that ISANDO GROUP is responsible for  updates and upgrades of any software application you signed up for. Furthermore, we are providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is Cloud Backup?

Cloud Backups also known as online backups is the process where your cloud backups or onsite backups are transferred to an offsite server every night. All our servers and backup servers are located in secure data centers within the EU and Switzerland as of your choice. Cloud backups are a secure way to keep existing files, databases and system settings in multiple place ready for a worst case scenario. Furthermore, we have full control over backups, time stamps and versioning, allowing us to monitor the integrity of each and every back up file.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations. We are aware that BCM (Business Continuity) and ASM (Alarm Server Management) is a vital servive in your firm. Hence, our standard response time is 24 hours after receiving a support ticket. However, in most cases we are way faster und resolve many issues within hours. Furthermore, clients can sign up for shorter response times, in some cases 4 hours and 24/7.

How long is a Managed Service ASM Contract For?

Contracts for our cloud-based Alarm Server Management (ASM) Services vary and we offer flexible terms. Clients can choose a contract with minimum 3-months contract term, paying a small setup-fee or a 12-months contract without setup-fee. After this setup- and starting period you can cancel at any time with 30 days notice period to the end of each months.

What kind of budget do I need for your Managed ASM Services?

Our service model uses a fixed monthly fee, which is based on the size of your organisation and complexity of your individual setup. However, we also offer “out-of-the-box” plans with a very attractive pricing. Those plans are meant for smaller firms , giving you a fully-fledge ASM but limited options for individual tasks.

If you want to find out more, please request an offer and we will send you an overview about our tariffs.

What kind of Protection against Virus & Rasomware you use?

For all our applications and backups we undertake regular screenings against known Rasomware, Malware and Viruses. Hence, you can expect clean backups. Furthermore, all our systems provide the highest technical standards and we use hardware firewalls and application firewalls to protect our IT-infrastructure against DDoS and Ransomware. You may even consider to outsource parts of your IT-infrastructure to us, using a dedicated VPS/VDS (virtual private server and virtual dedicated server) or a root server in our datacenters (Colocation). Please ask for an individual offer.

What should I do before I submit a ticket or call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often, it helps to close the application and restart the computer to reset the system, and possibly resolve the problem.

If this doesn’t work, submit a ticket.

On-Premise Installations, Support & More

What if we already have an internal IT department?

No problem! We also offer scalable, “on-Premise” solutions that can be tailored to meet your specific needs. Whether you need a fully-fledge BCM/ASM package or parts thereof – we can do.

If you want to find out more, please request an individual offer and we will contact you to speak about details.

What if we prefer an "On-Premise" Installation?

No problem! We also offer scalable, “on-Premise” solutions that can be tailored to meet your specific needs. Whether you need a fully-fledge BCM/ASM package or parts thereof – we can do. Furthermore, we have a vast experience in system integrations, meaning we could implement our solutions into your existing systems if desired.

If you want to find out more, please request an individual offer and we will contact you to speak about details.

What if we would like to host your BCM/ASM Solutions in our own Datacenters?

No problem – this ispossible! We also offer scalable, “on-Premise” solutions that can be tailored to meet your specific needs and hosted in your own data centers. Whether you need a fully-fledge BCM/ASM package or parts thereof – we can do. Furthermore, we have a vast experience in system integrations, meaning we could implement our solutions into your existing systems if desired.

If you want to find out more, please request an individual offer and we will contact you to speak about details.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. INAX247 International serves as your “one-stop-shop” for all your managed BCM/ASM services needs. And we do it all for one fixed monthly cost.

Do you charge a Setup-Fee?

If a customer signes up for 12 months or more, we won’t charge a setup-fee. However, if a shorter contract period is required, we charge a small setup-fee (flat-fee), covering the time we spend for your installation.

Do I need to buy a License for "On-Premise" Installations?

We do not sell licenses anymore. This always meant bulky upfront costs for customers before they even could use our services. We recently (in 2020) switched to SaaS (Software as a Service) for hosted cloud applications and RSA (Rental Software Agreements) at fixed, monthly costs, individually calculated per customer.

This is a real win-win-situation as the customer benefis from new updates and upgrades and we benefit from the fact, that we do not need to support and maintain hundreds of different installations, many of whose with individual add-ons.

Do I need to buy a License for "On-Premise" Installations in our own Data Center?

We do not sell licenses anymore. This always meant bulky upfront costs for customers before they even could use our services. We recently (in 2020) switched to SaaS (Software as a Service) for hosted cloud applications and RSA (Rental Software Agreements) at fixed, monthly costs, individually calculated per customer.

This is a real win-win-situation as the customer benefis from new updates and upgrades and we benefit from the fact, that we do not need to support and maintain hundreds of different installations, many of whose with individual add-ons.

What types of systems do you support?

We pride ourselves on having a versatile and open architecture. Hence, whether you are using our hosted cloud solutions or go for an on premise installation – both have in common, that they are highly flexible and provide a huge connectivity. LDAP/S-LDAP, Azure, Android or iOS, multiple OS (Linux, Debian, Red Hat, Windows), BACNet, multi-lingual and much more.

Just get in touch to find out more.

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